need help with digitmap dial string

Occasional Advisor

need help with digitmap dial string

polycom vvx411  firmware


we have 4 phones, extensions for the 4 are two digits: 10, 11, 12, 13


on a 3cx install and have 2 issues.  the digitmap field is blank in each phone, i cant figure out the code that needs to go in there.  


after dialing a number i have to hit dial for it to actually call the person


also if I just dial 7 digits for a local call, i want it to prepend our area code (405) and call the person.


i did add the rules for prepending our area code in 3cx outgoing but its not working and im guessing the phone needs to have the set up in it.


thx much  



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Polycom Employee & Community Manager

Re: need help with digitmap dial string

Hello @hodor ,


Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow-up post should contain.

This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=




Jan 14, 2015 Question: Finding the default values for configuration parameters for Poly Phones?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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