need help on corporate directory and logging

Occasional Contributor

need help on corporate directory and logging

followed all the instrutions on bulletin 41137 and it's not working. try to activated log using the info at the end of the bulletin but it contain errors. the image is impossible in an xml structure. when i tried corporate directory  it said invalid configuration. Seems to be common error when you try to confirgure corporate directory but without log no chance of knowing what cause the error.


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Polycom Employee & Community Manager

Re: need help on corporate directory and logging

Hello YvesC,

The community's VoIP FAQ contains this post here:

Jan 30, 2012 Question: Can I use a central Phone book or is LDAP / Corporate Directory supported?

Resolution: Please check => here <=


The above has an example configuration file that you can use as a template.


Any XML errors in your file and the phone will not process it. You can simply use an XML Editor like XML Notepad 2007 to verify your configuration.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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