msg.bypassInstantMessage on VVX 501

[Anonymous]

Phone: VVX 501

Software: UC 5.7.2.1277

VoIP Server: SIP (Asterisk)

Provisioning: Config files, HTTPS

Does the msg.bypassInstantMessage parameter work with the VVX 501 (Messages button on home screen)? 

I am trying to enable both oneTouchVoicemail and bypassInstantMessage so that the Messages button goes straight to voicemail for my users.  oneTouchVoicemail works fine, but I can't get bypassInstantMessage to work - still have to press "Message Center" before the phone dials voicemail.  I verified that it applied successfully to the phone by exporting and inspecting the config.

I'm aware that this parameter does not work for Soundpoint phones without a hardware messages button, but haven't seen any info on how it applies to the VVX line.

Config:

<msg msg.bypassInstantMessage="1">
 <msg.mwi msg.mwi.1.callBackMode="contact" msg.mwi.1.callBack="1234" msg.mwi.2.callBackMode="contact" msg.mwi.2.callBack="1234">
 </msg.mwi>
</msg>

 <up up.transparentLines="1" up.oneTouchVoiceMail="1">
 </up>

[SteffenBaierUK]

Hello @sysadman,

welcome to the Polycom Community.

I verified this as well and am inquiring internally what the functionality should be. If you could raise this as well via your Polycom reseller it would be better.

My internal ticket is 1-9113478178 / VESC-8520

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services