laggy Trio 8800 UI and incorrect button presses

Polycom Employee & Community Manager

Re: laggy Trio 8800 UI and incorrect button presses

Hello @f0st3r ,


Welcome to the Poly Community.

I am unsure if @dreborn  issue may be caused by some external source like the light in a room. We have seen this in some instances and moving the Trio on the table fixed this.


@f0st3r the Trio is more than capable to run the Microsoft Teams app and the issue you experience is not due to CPU. 


We do not know for example if any changes to the configuration have been made i.e., for example, the logging. I suggest you get this into support.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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