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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Hey there I have the IP 650 SoundPoint and we recently got our own phone system and I cannot get the phone to get to where I can manually put in or to do a complete flash of memory .  We have tried to reboot then hit 468* and the it looks for server and what not and comes back to can not find, what can I do to get this to work? Thanks

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HP Recommended

Hey there I have the IP 650 SoundPoint and we recently got our own phone system and I cannot get the phone to get to where I can manually put in or to do a complete flash of memory .  We have tried to reboot then hit 468* and the it looks for server and what not and comes back to can not find, what can I do to get this to work? Thanks

HP Recommended

how do you flash the firmware????

HP Recommended

Hello jleslie,

welcome to the Community.

We kindly encourage users in the FAQ to use the search function first before posting a new Issue as many questions have already been answered.

 

I have also moved your seperate post into one post.

 

Please get back if the FAQ does not solve your issue.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

It would have been helpful if you said where the answers were found the the FAQ section.

HP Recommended

Hello Hycomp,

 

welcome to the Polycom community.

 

It would be helpful if you could be more specific in your query and post a new Post so I or other members of the community can point/direct you to the right area.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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