Hello Neil,
still not knowing your currently used software version I simply guess it is something in the UCS 4.0.x range based on your comment using the Web Configuration utility.
A quote from the UCS 4.0.2 Admin Guide:
Note: Automatic Caller ID Scrolling on SoundPoint IP 321, 331, and 335 Phones
As of Polycom® UC Software 3.3.0, when the SoundPoint IP 321, 331, and 335 phones receive incoming calls, the caller ID will automatically scroll from left to right. Auto-scrolling stops once the call is connected, but you can use the left and right arrow keys to scroll manually.
There is no way that I am aware off to disable this.
Best Regards
Steffen Baier
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does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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