inbound calls displaying the SIP server address after the dialling number

ntd1978
Visitor

inbound calls displaying the SIP server address after the dialling number

Hello,

 

Currently, using a 331 desk phone, when an inbound call is received the display shows the inbound dialling number followed by the SIP server address. It actually scrolls across from right to left

 

Is there a way to remove the SIP server address displaying after the inbound number dialling ?

 

cheers

 

Neil

Message 1 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: inbound calls displaying the SIP server address after the dialling number

Hello Neil,

welcome to the Polycom Community.

Try to set the Parameter feature.urlDialing.enabled=”0”

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
ntd1978
Visitor

Re: inbound calls displaying the SIP server address after the dialling number

Hello

 

Apprciate your assistance. Where am I able to set the Parameter? Is this on the web interface or the actual desk phone?

 

cheers

 

Neil

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: inbound calls displaying the SIP server address after the dialling number

Hello Neil,

 

not knowing what software version you are running you need to create a configuration file in XML or use an existing configuration and add the parameter and either load it via your provisioning server (pre- UCS 4.0.0) or import via the Web Interface (UCS 4.0.0 or newer).

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
ntd1978
Visitor

Re: inbound calls displaying the SIP server address after the dialling number

Hello - I have eventually worked out how to export the current configuration file into notepad, add your ammended code, save and import using the web confiuration tool........ and it seems to have worked!!! Result

 

Next question - when an inbound call is received it displays the number calling and then repeats the number but in brackets and as this is too long to fit the LCD screen it scrolls from right to left - how do I get it to just display the number once?

 

cheers

 

Neil

Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: inbound calls displaying the SIP server address after the dialling number

Hello Neil,

 

still not knowing your currently used software version I simply guess it is something in the UCS 4.0.x range based on your comment using the Web Configuration utility.

 

A quote from the UCS 4.0.2 Admin Guide:

 

Note: Automatic Caller ID Scrolling on SoundPoint IP 321, 331, and 335 Phones
As of Polycom® UC Software 3.3.0, when the SoundPoint IP 321, 331, and 335 phones receive incoming calls, the caller ID will automatically scroll from left to right. Auto-scrolling stops once the call is connected, but you can use the left and right arrow keys to scroll manually.

 

There is no way that I am aware off to disable this.

 

 

Best Regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
DinoC
Occasional Visitor

Re: inbound calls displaying the SIP server address after the dialling number

Using feature.urlDialing.enabled=”0” will not solve this issue.  This actually make it worse preventing you from calling anyone back!  

 

The problem is one of a display issue in that the Callers history list looks like this

 

John Smith

sip:+14165551212@108.5.6.7

 

Which makes it confusing to users.  If they hit redial it will work but what we want to know is how to eliminate the sip and IP address but STILL make the call dialable.  Ideally it should appear as follows:

 

John Smith

+14165551212

 

If there is a way to manipulate the inbound callerID to do this kindly advise.  

Dino

 

Phone Information
Phone ModelVVX 500
Part Number3111-44500-001 Rev:A
MAC Address00:04:F2:C2:C8:C0
IP ModeIPv4
IP Address192.168.1.xx
UC Software Version5.9.7.3480
Updater Version5.9.7.45784
Message 7 of 7