how to use directory contact number including dtmf

Occasional Visitor

how to use directory contact number including dtmf

Hi All,

SoundStation IP 7000

SIP 3.3.4


Is there a way to add a number to a local contact including some DTMF to be sent after the connection has been established?

eg.  1234567,,987#,,1234#

number is 1234567

then pause 2 seconds

then send 987# and pause 2 second

then send 1234#



Message 1 of 2
Polycom Employee & Community Manager

Re: how to use directory contact number including dtmf

Hello @stx,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

The above shows an example of an EFK which can archive this.


Using a Speed Dial will not work with a Pause.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2