e911 SIP invite

UCDlfross
Occasional Advisor

e911 SIP invite

We are experiencing an odd one here.   Phones are registering to GenBand.  All dialing is working as expected with invites being formed as DN@domain.edu.  However 911 calls are beign formed differently with the invite being 911@IP.address   .  This is killing 911 calls as teh SBC uses the domain in teh invite for routing purposes thus 911 is not finding a route.  How can one force 911 to behave like other dialed DN's.  I have verified that other 3 digit dials such as 411 are formed appropriately.

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: e911 SIP invite

Hello UCDlfross,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

We release UCS 5.2.0 today that added multiple Genband enhancements so you may want to try this first.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
UCDlfross
Occasional Advisor

Re: e911 SIP invite

UC Software Version 5.1.2.1801

Updater Version 5.3.2.1761

 

VVX 410.

 

 

Message 3 of 6
UCDlfross
Occasional Advisor

Re: e911 SIP invite

Make that....

 

Phone Model VVX 410

Part Number 3111-46162-001 Rev:A

MAC Address REMOVED

IP Address REMOVED

UC Software Version 5.2.0.8330

Updater Version 5.4.0.8782

 

 

Teh behavior exists in 5.2 as well.  For some reason when 911 is dialed the sip invite if formed 911@SIPSERVERADDRESS, while ALL other calls the invite is DIALEDNUMBER@DOMAIN.EDU.

 

 

Message 4 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: e911 SIP invite

Hello UCDlfross,

the next step is to log this with your Polycom reseller so they can raise a support ticket with Polycom.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
UCDlfross
Occasional Advisor

Re: e911 SIP invite

Bummer

Message 6 of 6