Hello @aaronmq ,
Welcome to the Poly Community.
I suggest you check these FAQ posts:
Mar 07, 2013 Question: What does the message "Config file error. Error is <Hex #>" / 0x4020 mean?
Resolution: Please check => here <=
Mar 08, 2013 Question: Where can I download configuration files from or create these myself?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
If official support is required please check how to phone or open a case here
----------------I just wanted to say thank you for posting this. This problem was driving me crazy.
I can confirm that this parameter successfully turned off the Directed Call Pickup feature.
attendant.behaviors.display.spontaneousCallAppearances.normal="0"