customize Park Softkey

Occasional Visitor

customize Park Softkey

Hi if anyone can please help me with this complicated soft keys, 

I wanna have a way to make a "Park soft key" that should have the type of "normal",(so I can place it in park with one press of the button) 

and when I place the call in park the key should have the type of "automata" (so I can pick up the call with one press of the button)


any help ill appreciate till the sky.... 

Thank you so much!!! 

Message 1 of 5
Joe Vallender
Valued Contributor

Re: customize Park Softkey

It might help if you share what type of phone (mfr, model), software version, provisioning server involved, etc.....

Message 2 of 5
Occasional Visitor

Re: customize Park Softkey

VVX 300

xml version="1.0" encoding="UTF-8" standalone="yes"

is that enough?

Thank you so much!!!!

Message 3 of 5
Polycom Employee & Community Manager

Re: customize Park Softkey

Hello @ydaancziger,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


You cannot assign what you are after. Its either one or the other but not both.


Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
B. Noel

Re: customize Park Softkey

i got my park button to work by creating a speed dial contact for each park spot using our star code from our provider. 

example would be creating 3 park spot speed dials as Park 1, 2 and 3.

they are (with our star codes), *371, *372 and *373.

when you want to park a call, blind transfer the call to one of the park stations.

they are all presence monitored so the light will flash on all phones when they get parked. 

then simply, hit the speed dial of the park spot to pick up the parked call.


this is the easiest method that i have found out and i have been looking for a while. hope that helps.

Message 5 of 5