Solved: change dial string with some BLF button push

SageMajor · ‎11-23-2016

My back end server requires one string for directed call pickup, and another string for picking up a parked call.

To pick up a ringing blf I can push the BLF key and it works, however for my call park's I need to have a different prefix used, or a way to set the whole string.

Is there a config to make pushing an automic BLF be different than pushing a normal blf?

by changing this value I can make either by BLF or my park/pickup work

call.directedCallPickupString="*99"

What can I change to make both work?

SteffenBaierUK · ‎11-23-2016

Hello SageMajor,

welcome back to the Polycom Community.

Apart from the fact that you neither posted what Polycom phone model or software version used I can answer this request with a no.

It is either one or the other.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎11-23-2016

Hello SageMajor,

welcome back to the Polycom Community.

Apart from the fact that you neither posted what Polycom phone model or software version used I can answer this request with a no.

It is either one or the other.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

change dial string with some BLF button push

change dial string with some BLF button push

Re: change dial string with some BLF button push

Re: change dial string with some BLF button push