cannot remove icm intercom contact

[NatelBroadband]

Hello, 

How can we permanently remove the ICM contact?

This does not affect service, but it annoys a lot of customers, and we would like to know:

Upon configuring a vvx 300 or vvx 400, there is an intercom contact on the screen, labelled ICM - WE do not use this contact in that manner that that contact is setup, so we usually delete it.  It always comes back, even if we remove the contact in the <MAC>-directory.xml

How can we permanently remove the ICM contact?

We are currently deploying  UC 5.5.1, although some newer phones have come preloaded with 5.7.1

Thank you!

[SteffenBaierUK]

Hello @NatelBroadband,

welcome back to the Polycom Community.

This button must be something either created by yourself or your service provider. I never seen a key like this.

Maybe it would help if you attach a screenshot and/or a backup of the phone?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[NatelBroadband]

Here is a pic of the screen

[SteffenBaierUK · Accepted solution]

Hello @NatelBroadband,

This is from a speed dial. Either a 000000000000-directory.xml or a <mac>-dirctory.xml 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[NatelBroadband]

Thank you!  This is a big help. Not just clearing ICM, but we can use this to put our own contacts in!  like call us for assistance, etc.

Kevin Farley