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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello, 

How can we permanently remove the ICM contact?

 

This does not affect service, but it annoys a lot of customers, and we would like to know:

 

Upon configuring a vvx 300 or vvx 400, there is an intercom contact on the screen, labelled ICM - WE do not use this contact in that manner that that contact is setup, so we usually delete it.  It always comes back, even if we remove the contact in the <MAC>-directory.xml

 

How can we permanently remove the ICM contact?

 

We are currently deploying  UC 5.5.1, although some newer phones have come preloaded with 5.7.1

 

Thank you!

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @NatelBroadband,

This is from a speed dial. Either a 000000000000-directory.xml or a <mac>-dirctory.xml 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Hello @NatelBroadband,

welcome back to the Polycom Community.

This button must be something either created by yourself or your service provider. I never seen a key like this.

 

Maybe it would help if you attach a screenshot and/or a backup of the phone?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Here is a pic of the screen

HP Recommended

Hello @NatelBroadband,

This is from a speed dial. Either a 000000000000-directory.xml or a <mac>-dirctory.xml 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you!  This is a big help. Not just clearing ICM, but we can use this to put our own contacts in!  like call us for assistance, etc.

 

Kevin Farley

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