can't restore factory defaults settings on IP 7000

leoneed
Occasional Visitor

can't restore factory defaults settings on IP 7000

Hello.

I have SoundSattion ip 7000 with no admin password, so i want to reset it.

i'm alredy try to push 1357 buttons on load, and then insert <removed by the moderator>, but have "incorrect password"

Help me plz.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: can't restore factory defaults settings on IP 7000

Hello ,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact your Reseller or our support team .

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4
leoneed
Occasional Visitor

Re: can't restore factory defaults settings on IP 7000

I bought your high-end device, pay a lot of money, and you just can't help me to do this trivial operation ?

I don't understand why you can't answer

 

 

 

 

"Post questions and get answers about Polycom products." This is description of your support forum ...

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: can't restore factory defaults settings on IP 7000

Hello leoneed,

 

my original reply has already outlined why I am unable to do so.

 

If you purchased this unit new the factory documented password and username will work.

 

If this does not work you simply call your Polycom reseller, who you purchased the unit from, and they will be able to contact our support team for you.

 

If you bought this as a used device , and the seller has obtained this unit legitimately, then they can provide you with the changed password.

 

We simply cannot post within this official Polycom community how to circumvent the password protection as many of our partners offer these phones subsidized to end customers and need to prevent users gaining access to the phones in order to protect their investment.


Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 4