The symptom: After 5 minutes, this stand lone Polycom CX600 phone running in basic mode sets itself to away. While 'away', it can receive calls directly to its extension, however it does not receive calls from the reponse group it's a member of. While it's set to 'available' presense, it receives calls from the response group successfully. A Lync resource account with an external phone number/full enterprise voice, is used to sign into this phone. It's Lync 2013.
I've tried within the phone menu in basic mode, to reset the presnse to 'available', but it will still revert to 'away' after five minutes. I've done a hard reset, externally provisioned with USB cable, and from the computer Lync client, set my 'away' time to the max allowed 360 minutes. However, this did not carry over to the hard phone. I realize I might be able to jury-rig the calendar to always show as available, but I beleive this would only remain if the phone kept operating in enhanced mode (which is not an option at this site).
So my question is: can a CX600 in basic mode be set to have a longer status/presence change setting to Away that 5 minutes?
Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.
You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.
If official support is required please check how to phone or open a case here----------------