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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Greetings,
 
Am a staff in Armedia LLC and am working as network administrator so i have a question and i believe i can get the solution here concerning our polycom IP331.
 
We reset the password recently and when rebooting it says Error application is not present and the screen will change to could not contact booth server using existing configuration.
 
I will be glad to get technical support from you.
 
Thanks.
3 REPLIES 3
HP Recommended

Sounds like you have lost the configuration - you may need to reboot the phone and reload the correct config and possibly the software which will point to the server...I am not a Voip expert so your best bet is to give Polycom support a call.

 

http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html

 

HP Recommended

Hello olamidey2kng,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Re: I also have these error message. It keeps on rebooting. Can you please provide me a way to get rid of this. My device is SoundPoint IP 331.

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