Logo

Poly Community
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

[Zoom] End of Support for Zoom Rooms Controller (ZRC)

SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎02-07-2023 12:09 AM
‎02-07-2023 12:09 AM

[Zoom] End of Support for Zoom Rooms Controller (ZRC)

Hello all,

 

Our Partner Zoom announced the End of Support for Zoom Rooms Controller (ZRC) for devices running Android 8 and older Operating Systems, impacting Poly Trio 8500 and  PolyTrio 8800 when paired to a Zoom Room as a Controller.

 

Zoom announced on January 25th the end of support for Zoom Rooms Controller (Android) on Legacy Hardware devices not running a minimum of Android 9. Read the Zoom announcement here.

This announcement includes plans to make the ZRC 5.14 release (planned March 2023) the final version for those legacy devices. Zoom will end support and restrict connectivity for the 5.14 ZRC release in February 2024. Plans on HP Poly SW to include ZRC are currently under discussion.

The ZRC application will continue to function until the February 2024 cutoff but will not receive any new features after the March 2023 release.

This announcement is posted on Zoom’s support page and includes an email notice to impacted customers.

Trio 8500 and 8800 in Generic base profile for Zoom Phone service are not impacted by the end of support to ZRC on Legacy Android devices.

 

Resolution:

  • Customers looking to use Trio as a ZRC for Zoom Rooms are recommended to upgrade to Trio C60.
  • HP Poly sales are offering Trade-In Programs to upgrade customers on Trio 8500 and Trio 8800 to Trio C60. A link will be added when available.
----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 1 of 1
0 Kudos