• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Is there anywhere to get a full guide/documentation on every XML entry that can be done with Polycom phones?

 

For example, the Soundpoint IP 335 has a failover setting in the Web UI where you can choose "Server 1" and "Server 2", but it seems to use the same user/password authentication for both. I want the phone to use SIP Company A, and it it can't ping the service or can't dial out, to then failover to SIP Company B with a different username/password registration.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello BigChief,

welcome to the Polycom Community.

This is not a supported failover scenario for our phones.

 

We always keep the same credentials.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello BigChief,

welcome to the Polycom Community.

This is not a supported failover scenario for our phones.

 

We always keep the same credentials.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen.

 

Would it be possible in later firmware to consider adding an alternate credentials field for server 2? I have a valid use case; there's a whole bunch of VoIP providers like Twilio.com and Plivo.com who provide VoIP service and direct SIP registration to Polycom devices without requiring a PBX as intermediary. If I could set up Twilio on server 1, and have my Plivo account credentials on server 2, my users would still be able to call out even if something catastrophic happened to either Twilio or Plivo.

 

I'd imagine the usual way to set these up would be to set up two synchronized PBXes as Server 1 and Server 2, and set the PBXes to have a main SIP trunk and failover SIP trunk. But hosting PBXes seems like adding complexity and potential points of failure, when the services I mentioned can be programmed to replicate most of a PBX's features.

HP Recommended

Hello BigChief,

The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.