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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-13-2014 07:18 PM

HP Recommended

I got a lot of 113 Soundpoint 550 phones with version 4.0.xx on them. To upgrade the phones, I just logged into the web interface and hit the button and the phone would get the newer version in a matter of seconds. One of those phones was only running a 3.2.XX version and would not let me upgrade via the web interface. I decided to upgrade via tftp. This file: UC_Software_4_0_2B_release_sig_split.zip appears to be what I need, but why is it 362MB and its taking 6 hours to download. The phone only has 24MB of storage. Is this even the right file? Do I need to upgrade the Boot ROM as well?

4 REPLIES 4

‎03-13-2014 07:25 PM

HP Recommended

The download is large because each model of SoundPoint IP phone requires its own build of the UC software, and that ZIP file contains all of the UC images for all of the SPIP models that this version of UC software supports.  There isn't just one universal binary of the UC software, and there are a lot of phone models that are still supported.

 

If you are moving from 3.x.x to 4.x, you will need to upgrade the BootROM, too.  Grab the 4.4.0 BootROM upgrader ZIP, and stuff the contents of that into the same directory on your provisioning server that houses the UC upgrade files.  The phone will do the right thing and upgrade the BootROM first before installing the version of UC that you have on your server.

 

-- Nathan

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‎03-13-2014 08:13 PM

HP Recommended

Thanks! Also, will that bootrom work on a Soundpoint 501? 601? or do I need something a little older?

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‎03-13-2014 11:01 PM

HP Recommended

The 300/301, 430, 500/501 and 600/601 phones have long since been discontinued and end-of-lifed for software updates.  UC 4.x does not run on them at all.  Check the software update matrix for SoundPoint IP here: http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html

 

-- Nathan

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‎03-14-2014 01:18 AM

HP Recommended

Hello phoneupgrader,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=

 

and

 

May 14, 2012 Question: Can I support a mix of legacy SIP and UCS Phones on the same Provisioning Server?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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