Which service should I get for my Polycom phone

Occasional Visitor

Which service should I get for my Polycom phone



I have a Polycom VOIP phone (simple one, nothing fancy, it says "HD Voice" so I assume that could be the model) that I used to use for work with the sip provider they gave me.


Now I want to use it myself with a new provider, but after hours of googling around I couldn't find what should I actually buy to make it work.


Any idea of what I should be looking for? "SIP trunk" is the closer I got, but doesn't seem to be the right thing...


I want an US based VOIP line that I can use to make and receive calls.




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Polycom Employee & Community Manager

Re: Which service should I get for my Polycom phone

Hello Javier,

welcome to the Polycom Community.

A label at the bottom of the Unit should help you to identify the model.


It could be a:


  • SoundStation IP phone
  • VVX Phone

We cannot make any suggestion within the community as we do not advertise for commercial services but it is not a SIP trunk you require.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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