WAV file playback on Mac computer

Occasional Contributor

WAV file playback on Mac computer

I have a recorded call on the USB memory stick thats inserted in the VVX 601. When I remove the USB stick and insert into my MacBook, I see a lot of files on the USB stick, however, I can't locate any WAV files. I have searched, sorted by size (phone say's it's a 75MB recording), search by date, etc. Where are the WAV files stored?




Message 1 of 2
Polycom Employee & Community Manager

Re: WAV file playback on Mac computer

Hello @adarodge,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


I just tested this with a MacBook Air and I can see the 15MAY2018_150943.wav file in the CallRecording directory.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2