Voice Quality Monitoring Publish messages

[JWH]

I have Voice Quality Monitoring enabled on my VVX series phones, and they are reporting to a remote collector. When the phones go into failover/survivability mode they are no longer able to communicate with the remote collector, and the PUBLISH messages are going unanswered. This is causing the phones to lose registration after a call. If I disable Voice Quality Monitoring the phones will work great and keep the local registration. VQM is a requirement for this deployment, so disabling it is not a valid 'fix' here. 

My question, what type of responce is the phone looking for to this PUBLISH message? I am trying to get the local survivability proxy/gateway to respond with something to appease the phone. I don't need to collect VQM data while in failover mode, but do need to keep the phones registered to the local gateway so they can call each other and use the "life-line" for external calls.

Any suggestions?

Thanks

JWH

[SteffenBaierUK]

Hello JWH,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[JWH]

The UC Software version is 4.1.6.4835

BootROM version: 5.1.6.3978

Thank you.

[SteffenBaierUK]

Hello JWH,

I suggest you replicate this using a currently supported software version like 5.4.2D and then if this is still an issue work with your Polycom reseller to get this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Squigley]

JWH,

How are you doing failover? Are the phones registering to 2 servers, or are they registering via a proxy via an SRV record or NAPTR record, or something else?

Depending on how you are registering the phones, a different method of doing the failover configuration (and or the collector config, ie an SRV record in DNS rather than an A record) may result in different/workling behaviour.