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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-14-2015 10:29 AM

HP Recommended

FW 5.2 on VVX600, latest on Jabra.  Talked to Jabra, everything is configured as per their spec.  The headset will randomly start causing the phone to restart when you take the phone off hook.  It appears to freeze the phone then it just restarts.  Obviously removing the EHS cable resolves this.  Anyone have any ideas.

3 REPLIES 3

‎05-14-2015 10:50 AM

HP Recommended

Hello MWeller,

Its always useful to check against current software release notes.

From the 5.2.2 Release notes:

 

  • VOIP-96020 The phone no longer reboots when a call is answered with a headset using electronic hook switch on a phone with multiple BLF lines

Do you have a BLF configured on your Phone ?

 

The same fix should also be in UC Software 5.3.0 as VOIP-96021


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-18-2015 03:23 PM

HP Recommended

Same problem on a VVX500 series phone running v 5.4.  Any thoughts or ideas?

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‎11-18-2015 04:02 PM

HP Recommended

Intersesting 1.  Jabra support walked me throught some testing and the problem proved to be a bad EHS cable. That cable had been working for 3 years, but sure enough there was  a broken pin.  

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