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- HP Community
- Poly Phones
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- Re: VVX600 not able to upgrade using Polycom Hosted Server
Create an account on the HP Community to personalize your profile and ask a question
02-20-2020 10:05 AM
Error: The XML file your specified can not be read. Contact your Polycom Hosted Server Administrator.
Phone Details:
Software Version: 5.6.0.17325
S/N: 0004f2cf9f85
Updater: 5.8.0.19248
There was not an actual solution posted here: https://community.polycom.com/t5/VoIP-SIP-Phones/VVX-600-Error-when-using-web-interface-to-Software-...
Solved! Go to Solution.
Accepted Solutions
03-03-2020 09:47 AM
Hello @Darlene
the issue with the hosted server should now be fixed.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-20-2020 10:11 AM
Hello @Darlene
Welcome to the Poly community.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
We had literally the same post >here< yesterday. We are looking into fixing this.
As a workaround setup a local provisioning server.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-20-2020 10:19 AM
Hi SteffenBaierUK,
I didn't see that post, only the one I referenced: https://community.polycom.com/t5/VoIP-SIP-Phones/VVX-600-Error-when-using-web-interface-to-Software-....
Will wait for notice of fix.
03-03-2020 09:47 AM
Hello @Darlene
the issue with the hosted server should now be fixed.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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