VVX600 UC 5.2 - Auto Dial is too quick

[Anonymous]

Hello,

We are trying out the VVX 600 series to potentially be rolled out to our entire company. One issue that has been identified as a show stopped is the fact that the 600 auto dials if you pause for a second or two before completing your input. Does anyone have any ideas as to how to adjust this setting? Thanks in advance. 

[SteffenBaierUK]

Hello uhlaw3500,

welcome to the Polycom Community.

The community's search facility finds these posts => here <= discussing the same.

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

thanks for the reply. 

when i adjust the setting dialplan.1.lyncDigitmap.timeOut="x" this works for when the phone is off hook. 

but

when i adjust the setting dialplan.1.userDial.timeOut="x" nothing happens.

thanks again for the reply! 

[SteffenBaierUK · Accepted solution]

Hello uhlaw3500,

please try something like:

dialplan.userDial.timeOut="4"
up.idleTimeout="5"

for further support on the above please work with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

i tried that and still no dice. after i add those values and import the config if i export the config the "dialplan.1.userDial.timeOut="4"" isn't even in the config. the idle line sticks though. not sure how/why that is getting stripped from the config file. 

thanks for your help!