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VVX501 will only upgrade to 6.3.1.8427

spgsitsupport
Occasional Advisor

VVX501 will only upgrade to 6.3.1.8427

No matter what I select in web GUI as upgrade, they always only end up with:

 

UC Software Version 6.3.1.8427
Updater Version 6.3.1.1054

 

Initially will upgrade to 

UC Software Version 6.4.3.5156
Updater Version 6.4.3.3738

but reboot again to "upgrade"  (in fact downgrade)  to 6.3.1.8427

 

Tried with quite few, each time it is the exactly same

 

Seb

 

2 REPLIES 2
Ian.R
Polycom Employee

Re: VVX501 will only upgrade to 6.3.1.8427

Hello @spgsitsupport ,

 

Have you tried Clear Upgrade Server?

 

 

  • Log in to the web GUI of the phone that didn't upgrade the firmware.
  • Navigate to Utilities > Software upgrade.
  • Confirm if Clear Upgrade Server option is available to click.
  • If the option is available, select it and when the confirmation pop-up appears, click Continue
  • The phone should reboot after this. 
  • Once the phone is back try configuring the upgrade you want again.

There is a very common issue when the phone has been upgraded in the past via the web GUI. Otherwise you might need to open a support ticket to provide a backup and logs.

 

Message 2 of 3
spgsitsupport
Occasional Advisor

Re: VVX501 will only upgrade to 6.3.1.8427

Absolutely! Done that

Message 3 of 3