VVX500 restarting after accessing corp. directory.

[RHofmann]

Hi, 

I am in the Process of Provisioning the VVX500 and I am at the stage of setting up the corp directory (ldap).

The problem is that after I access the directory and want to leave (home button or back) the phone restarts.

The directory looks as follows:

<directory>
    <sort dir.corp.sortControl="0" />
    <vlv dir.corp.vlv.allow="0" />
    <cache dir.corp.pageSize="16" dir.corp.cacheSize="64" />
    <addr dir.corp.address="directory.xxxxxxx.com" dir.corp.port="389" dir.corp.transport="tcp" />
    <baseDN dir.corp.baseDN="dc=xxxxxx,dc=com" dir.corp.filterPrefix="(telephoneNumber=*)" dir.corp.scope="sub" />
    <sync dir.corp.backGroundSync="1" dir.corp.backGroundSync.period="3600" />
    <view dir.corp.viewPersistence="0" />
    <attr1 dir.corp.attribute.1.name="cn" dir.corp.attribute.1.label="Company Name" dir.corp.attribute.1.type="cn" dir.corp.attribute.1.filter="" dir.corp.attribute.1.sticky="0" />
    <attr2 dir.corp.attribute.2.name="givenName" dir.corp.attribute.2.label="First Name" dir.corp.attribute.2.type="first_name" dir.corp.attribute.2.filter="" dir.corp.attribute.2.sticky="0" dir.corp.attribute.2.searchable="0" />
    <attr3 dir.corp.attribute.3.name="telephoneNumber" dir.corp.attribute.3.label="Phone Number" dir.corp.attribute.3.type="phone_number" dir.corp.attribute.3.filter="(|(telephoneNumber=*)(mobile=*)(homePhone=*))" dir.corp.attribute.3.sticky="0" />
    <login dir.corp.user="cn=idxxxxx$xxxx,ou=users,dc=xxxxxxxxx,dc=com" dir.corp.password="xxxx" feature.corporateDirectory.enabled="1"/>
  </directory>

The phone is running UC ver. 5.0.2.2756

Regards

RHofmann

[SteffenBaierUK]

Hello RHofmann

,
welcome to the Polycom Community.

Our support team woudl require to see the logs of this and maybe also the configuration you are using.

Please work via your Polycom reseller to bring this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services