VVX500 restarting after accessing corp. directory.


VVX500 restarting after accessing corp. directory.



I am in the Process of Provisioning the VVX500 and I am at the stage of setting up the corp directory (ldap).


The problem is that after I access the directory and want to leave (home button or back) the phone restarts.


The directory looks as follows:


    <sort dir.corp.sortControl="0" />
    <vlv dir.corp.vlv.allow="0" />
    <cache dir.corp.pageSize="16" dir.corp.cacheSize="64" />
    <addr dir.corp.address="directory.xxxxxxx.com" dir.corp.port="389" dir.corp.transport="tcp" />
    <baseDN dir.corp.baseDN="dc=xxxxxx,dc=com" dir.corp.filterPrefix="(telephoneNumber=*)" dir.corp.scope="sub" />
    <sync dir.corp.backGroundSync="1" dir.corp.backGroundSync.period="3600" />
    <view dir.corp.viewPersistence="0" />
    <attr1 dir.corp.attribute.1.name="cn" dir.corp.attribute.1.label="Company Name" dir.corp.attribute.1.type="cn" dir.corp.attribute.1.filter="" dir.corp.attribute.1.sticky="0" />
    <attr2 dir.corp.attribute.2.name="givenName" dir.corp.attribute.2.label="First Name" dir.corp.attribute.2.type="first_name" dir.corp.attribute.2.filter="" dir.corp.attribute.2.sticky="0" dir.corp.attribute.2.searchable="0" />
    <attr3 dir.corp.attribute.3.name="telephoneNumber" dir.corp.attribute.3.label="Phone Number" dir.corp.attribute.3.type="phone_number" dir.corp.attribute.3.filter="(|(telephoneNumber=*)(mobile=*)(homePhone=*))" dir.corp.attribute.3.sticky="0" />
    <login dir.corp.user="cn=idxxxxx$xxxx,ou=users,dc=xxxxxxxxx,dc=com" dir.corp.password="xxxx" feature.corporateDirectory.enabled="1"/>



The phone is running UC ver.



Message 1 of 2
Polycom Employee & Community Manager

Re: VVX500 restarting after accessing corp. directory.

Hello RHofmann

welcome to the Polycom Community.

Our support team woudl require to see the logs of this and maybe also the configuration you are using.


Please work via your Polycom reseller to bring this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 2 of 2