VVX500 Removing <SystemRing.wav>

[ErikMevis]

Hello,

In a previous topic: http://community.polycom.com/t5/VoIP/VVX-500-Adding-Ringtones/td-p/18624

The answer was answered with a solution that DID NOT answer the question!!!

Excerpt:

"Hi all,

I think I an just a little slow here so ideas would be appreciated... I am trying to upload a couple ringtones to my VVX 500 over the web interface in the Ringtones / Custom audio files section. I am using a standard .wav file.  It is pretty small (900K).  When I choose it from my computer using the interface and it tries to upload, I get the following message: The audio file storage limit has been exceeded.  I have nothing else stored on the phone.  Is this file too big?  I cannot find the available memory space."

We have deployed the VVX500's running 5.4.2.2834 software.

The ringtones that are avaliable for use are the standard polycom ringtones and the mystery ringtone.

1. Silent
2. Low Trill
3. Low Double Trill
4. Medium Trill
5. Medium Double Trill
6. High Trill
7. High Double Trill
8. Highest Trill
9. Highest Double Trill
10. Beeble
11. TripletRingback-style
12. Low Trill Precedence
13. Ring Splash
14. <SystemRing.wav>
15. <SystemRing.wav>
16. <SystemRing.wav>
17. <SystemRing.wav>
18. <SystemRing.wav>
19. <SystemRing.wav>
20. <SystemRing.wav>
21. <SystemRing.wav>
22. <SystemRing.wav>
23. <SystemRing.wav>
24. <SystemRing.wav>
25. <SystemRing.wav>

I have not seen where this <SystemRing.wav> is coming from and its all the same sound! Please help!

[SteffenBaierUK]

Hello ErikMevis,

welcome to the Polycom Community.

You cannot remove this tone and the FAQ mentioned limitations posted in the topic you found are still applicable.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services