VVX500 Removing <SystemRing.wav>

Occasional Visitor

VVX500 Removing <SystemRing.wav>



In a previous topic: http://community.polycom.com/t5/VoIP/VVX-500-Adding-Ringtones/td-p/18624


The answer was answered with a solution that DID NOT answer the question!!!


"Hi all,

I think I an just a little slow here so ideas would be appreciated... I am trying to upload a couple ringtones to my VVX 500 over the web interface in the Ringtones / Custom audio files section. I am using a standard .wav file.  It is pretty small (900K).  When I choose it from my computer using the interface and it tries to upload, I get the following message: The audio file storage limit has been exceeded.  I have nothing else stored on the phone.  Is this file too big?  I cannot find the available memory space."


We have deployed the VVX500's running software.

The ringtones that are avaliable for use are the standard polycom ringtones and the mystery ringtone.

  1. Silent
  2. Low Trill
  3. Low Double Trill
  4. Medium Trill
  5. Medium Double Trill
  6. High Trill
  7. High Double Trill
  8. Highest Trill
  9. Highest Double Trill
  10. Beeble
  11. TripletRingback-style
  12. Low Trill Precedence
  13. Ring Splash
  14. <SystemRing.wav>
  15. <SystemRing.wav>
  16. <SystemRing.wav>
  17. <SystemRing.wav>
  18. <SystemRing.wav>
  19. <SystemRing.wav>
  20. <SystemRing.wav>
  21. <SystemRing.wav>
  22. <SystemRing.wav>
  23. <SystemRing.wav>
  24. <SystemRing.wav>
  25. <SystemRing.wav>

I have not seen where this <SystemRing.wav> is coming from and its all the same sound! Please help!

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Polycom Employee & Community Manager

Re: VVX500 Removing <SystemRing.wav>

Hello ErikMevis,

welcome to the Polycom Community.

You cannot remove this tone and the FAQ mentioned limitations posted in the topic you found are still applicable.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2