Hello OscarMG,
welcome to the Polycom Community.
I can only provide the same advice as with the 3 other posters before.
The latest software since this post was started is currently UCS 4.0.4 and if the issue still exists there for the VVX500 then I can only advise you to please raise a ticket via your Polycom reseller with Polycom support.
So far non of the other people who posted provided any feedback in regards of a raised ticket.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
