VVX500 Inbound Video Call Issue

[api_cjohnson]

I can not make an inbound video call to the VVX500. I have a VVX600 and VVX500 with the same configuration except for mac and auth of course. I can call from the VVX500 to the VVX600 and have a video call no problem from the reverse the call goes audio only. When I call in using various Polycom iPad and Polycom Andriod apps no inbound video on the VVX500 but can to the VVX600. What else can I look for or check to make sure inbound video is "enabled" on the VVX500.

[SteffenBaierUK]

Hello api+johnson,

welcome to the Polycom Community.

• What is the VVX500 and / VVX600 Software Version?
• What call protocoll, SIP or H.323

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[api_cjohnson]

SW Ver 4.1.3.6827

SIP protocol

[SteffenBaierUK]

Hello API_Johnson,

I would suggest you start a Wirehark trace and check the negotiated code.

I did a quick test in my lab between a VVX1500 and a VVX500 and I could only get the incoming Video to fail on the VVX if H263 or H261 was used as a codec.

H264 worked both ways.

I suggest you raise a ticket with Polycom support.

Best Regards

Steffen Baier 

[Fiesta09]

Hi,

I have a similar issue - an incoming video call request from a SIP client on a PC to a VVX500 (no camera attached) is only connected as an audio call, I tried with both H264 and H263. The video call request appears to be detected (the thunderbolt / no video icon is shown on the screen). Any ideas why that is happening? I have attached the INVITE and 200OK packets below:

INVITE
(...)
User-Agent: PC Best Networks SIP PBX v3.55-N0P0H0
CSeq: 1621 INVITE
Content-Type: application/sdp
Content-Length: 354

v=0
o=- 36 066 IN IP4
s=PCBEST_SIP_SDK
c=IN IP4
t=0 0
m=audio 19216 RTP/AVP 0 8 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv
m=video 19218 RTP/AVP 125
a=rtpmap:125 H264/90000
a=fmtp:125 profile-level-id=42801E; packetization-mode=1
a=sendrecv

SIP/2.0 200 OK
(...)
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
Supported: 100rel,replaces
User-Agent: PolycomVVX-VVX_500-UA/4.1.3.6827
Allow-Events: conference,talk,hold
Accept-Language: en
Content-Type: application/sdp
Content-Length: 308

v=0
o=- 1365164317 1365164317 IN IP4
s=Polycom IP Phone
c=IN IP4
b=AS:256
t=0 0
a=sendrecv
m=audio 22266 RTP/AVP 0 101
a=sendrecv
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
m=video 22268 RTP/AVP 125
a=rtpmap:125 H264/90000
a=fmtp:125 profile-level-id=42800a

[api_cjohnson]

You need to have a camera attached

[api_cjohnson · Accepted solution]

This issue was a result of the Broadsoft configuration. Changed profile device type to generic sip device and the video connected with no issues.