VVX410 won't sign in. But a phone that was signed in brough over will work.

[Anonymous]

Hello, I'm new to the community and hope someone can help me figure out this issue. We have 3 sites and the phones will not sign in at 1 of them. But if I sign in a phone and bring it over it will work as normal. I'm posting the logs below in hopes someone can help. ACL and networking is the same setup for all 3 sites and they all use the same Domain Controller. Thanks

****************************HTTP SEND**************************

0609155404|nisvc|2|00|<\NIModuleKey00:1,time taken(21)>
0609155404|auth |2|00|<SM>(303)AuthServiceRootCertStateMachine(0x151a958):Ctx((315),(301)kEAuthOnRecvDataResponse,Ticks(0))
0609155404|auth |4|00|eReqRspID[1] message[]
0609155404|auth |2|00|m_RetVal[-1] eReqRspID[1] curlReturn[28] HttpRspCode[480] messageLen[0]
0609155404|auth |2|00|S/E(sSAuthSvcGetServers,kEAuthOnRecvDataResponse),rO(4)
0609155404|auth |2|00|<\SM>(303)AuthServiceRootCertStateMachine(0x151a958):Ctx((314),(1)kBaseEventInit,Ticks(0))
0609155404|auth |2|00|<SM>(303)AuthServiceRootCertStateMachine(0x151a958):Ctx((314),(1)kBaseEventInit,Ticks(0))
0609155404|nisvc|2|00|Request(-1)nisvc,(704)NIServiceLdapReqMsgKey,(-1)auth,(705)NIServiceLdapResMsgKey,(Expiry,TransactionId,Time,Type):(-1,-1,1686344044,0)IndicationLevel:(200)
0609155404|auth |2|00|S/E(sSAuthSvcFetchRootCertUsingLDAP,kBaseEventInit),rO(5)
0609155404|auth |2|00|<\SM>(303)AuthServiceRootCertStateMachine(0x151a958):Ctx((314),(5),Ticks(0))
0609155404|ldap |4|00|ldapCfg::initCfg: ldapCfg::initCfg for cid cmdLine
0609155404|ldap |4|00|ldapCfg::isDirFeatureEnabled: for 5 enabled 1
0609155404|dns |4|00|doDnsLookupForList(SRV): hostname (dc._----------) is invalid
0609155404|dns |4|00|doDnsLookupForList: given NULL hostname
0609155404|dns |4|00|doDnsLookupForList: given NULL hostname
0609155404|ldap |4|00|ldap: Cfg Failed
0609155404|ldap |4|00|ldapAccess::dirAccessPmtWithCB:configuration failed

[SteffenBaierUK]

Hello @NewUser121 ,

Welcome to the Poly Community.

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Jan 19, 2012 Question: How to troubleshoot Poly VoIP related Issues?

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From a quick glance, it looks like a DNS issue but you redacted that information.

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