VVX400 Hold Issue

[TonyVonSquid]

We just got building full of VVX400's.

When I put a call on hold, place the handset in the cradle, then pick up the handset to resume the call, the “resume” option goes away.

Instead, the hold thinks that I am placing a new call.  I have to hit “end call” first; and only then does the “resume” option appear.

In short, should I not be able to pick up the handset and hit resume?

[SteffenBaierUK]

Hello TonyVonSquid,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

You may also want to post a log or something.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services