VVX310 Digest Username blank

[voipkiller]

Hi,

Trying to register to an asterisk server and although I have set my extension in authentification > User ID looking at a trace its showing as Authorization: Digest username="" . How can I correct this?

Thanks

Polycom VVX310 5.5.1.11526

[SteffenBaierUK]

Hello voipkiller,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

If you add all the credentials as shown in the FAQ post the Digest field is being populated after the initial 401.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[voipkiller]

Sorry maybe I'm being dumb but I dont see how this help with my issue. I have all correct fields completed.

[SteffenBaierUK]

Hello voipkiller,

I did test this and the DIGEST field was not empty as you claim in your case.

So far we have neither seen any backup or logs or traces.

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

or

Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?

Resolution: Please check => here <=

Please provide some more data so myself or other users can try and help you.

If you are unable to do so the next step would be to open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[voipkiller]

Please see attached.

[SteffenBaierUK]

Hello voipkiller,

It is very difficult to try and help if you do not follow the instructions given.

From a User Credential view you require:

• Address = the Extension/DDI/Username assigned to the Phone’s Account on the SIP Switch
  
• Auth User ID = the Extension/DDI/Username assigned to the Phone’s Account on the SIP Switch
  
• Auth Password = the Password assigned to the Phone’s Account on the SIP Switch

Not populating the address field most likely causes your issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[voipkiller]

My setting on the polycom are as described in the official docuemtnation. See attached.

[voipkiller]

OK found the issue, I had my "Use Login Credentials" as enabled instead of disabled. Can you explain why I need it disabled for the username and password to work?

[SteffenBaierUK]

Hello voipkiller,

Unfortunately your original replied picture did not show this so all we can do is assume. In addition you still have not posted a backup of your configuration either.

From my perspective the next step I can recommend is to upgrade to a currently supported version like UC Software 5.6.0 or UC Software 5.5.3 instead.

If this does not solve your issue and no other community members offer to help you will need to raise a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services