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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a Poly VVX300 that I have been using with a IPSEC VPN Router to connect to my office for years so that I don't have to deal with getting the SIP Traffic through the firewall. 

 

The SIP Server in the office is a Yeastar S100 and I noticed they have a service called "Linkus" which allows you to do SIP registration to a cloud server rather than your office SIP Server. So I have been able to plug the VVX300 into my normal LAN and it seems to work....somewhat....

 

When I set up the VVX300 with the FQDN of the Linkus server, the phone will register and work for a period of time, but then I will start getting an error message on the screen saying "Line: Unregistered"

 

After somewhere between 15-60 seconds the phone will re-register and I will get the check mark on the line. Once connected, it will stay registered for anywhere between a minute to 10 minutes and then it will start the cycle again. It is worth noting that even when the line is Not Registered, I can receive and make calls. 

 

I have used the same settings on a 3CX SIP App on my PC and it will stay connected indefinitely, so I feel like there is a setting in the VVX300 that is causing this to happen. 

 

Does anyone have any ideas on what might be happening and how to fix it? 

3 REPLIES 3
HP Recommended

Hello @webbyz ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure you familiarise yourself with the FAQ’s listed in my signature for your convenience.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Assuming that the main thing that I missed in my OP was versions, the associated versions are:

 

VVX-300:

UC Software Version5.9.7.3480
Updater Version

5.9.7.45784

 

Yeastar S100:

Hardware Version: v1.20 0000-0000

Firmware Version: 30.15.0.102

HP Recommended

Hello @webbyz 

 

I suggest you check the quoted posts again as we are missing a backup for example and some logs.

 

If you want us to help we would need these.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.