VVX300 softkey.feature.forward="0"

[SamF]

Good afternoon,

I am trying to hide/remove the forward button from the VVX300

I added to the MAC.cfg

<feature
feature.enhancedFeatureKeys.enabled="1"
/>

<softkey
softkey.feature.forward="0"
/>

It is still there- VIA the GUI I am able to remove it. but I need to do it via provisioning.

Phone Information
Phone Model     VVX 300
Part Number     3111-46135-002 Rev:2
UC Software Version     5.0.1.4068
BootROM Software Version     5.2.1.3271

Thank you in advance,

[davem2626]

Hi Sam

Try this instead:

  <softkeyoff>
  <softkey softkey.feature.forward="0"/>
  </softkeyoff>

Let us know how you get on..

Cheers

Dave

[SteffenBaierUK]

Hello SamF,

welcome to the Polycom Community.

Your example is correct but if I understand you correctly you have added these lines directly to the <mac>.cfg file?

If yes then you have done this wrong.

You never add parameters directly to the <mac>.cfg or 000000000000.cfg as you will need to create or specify an existing file within the config_files="" section.

In addition to the Admin guide the community FAQ explains this here:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

A working example including moving the other keys to the left would look like this:

<softkey feature.enhancedFeatureKeys.enabled="1" softkey.feature.forward="0" efk.softkey.alignleft="1"/>

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[SamF]

Steffen,

Thnak you for your reply,

I am not sure I understand.

I am adding them to my  polycom_config  directory in <MAC>_phone1.cfg -

As I want this customized to this phone only.

I read your documents I do not see what other directory would be more suited.

Thanks in advance,

[SteffenBaierUK]

---

@SamF wrote:

I added to the MAC.cfg

---

Hi SamF,

my answer was based on your above statement.

If you add it to an individual file as described in your last reply then this should be fine. Ensure the XML structure is correctly formatted.

You can easily backup your phone configuration in order to check if this was correctly added. You can always use the phone logs to check if any errors show up.

Best Regards

Steffen Baier

[SamF]

Steffen,

Thanks I found the issue -

I had in the "global" cfg a custom (efk) forward button replacing the default. (I made it years ago)

I guess now I am left to remove the efk for this one phone.

I tried efk.efklist.1.status="0" which disables the functionality but leaves the button.

Is my only option moving it over? or can I remove it?