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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi Steffen,

 

I also have vidoe issues with VVX1500. I have 2 units for demo. I am using Asterisk Elastix 1.6. I placed voice calls from one VVX1500 to another VVX1500, after the voice call established then i want to make video call but the video symbol on the VVX1500 is grey color (not enabled). I check the video setting on VVX 1500 already enabled. What is caused this problem?

 

Thnaks.

Sinjo

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Sinjo,

 

I have moved this from the originally replied post as it is a completely different issue and handset.

 

Does you sip.conf contain:

 

videosupport=yes
allow=h264

 Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello Sinjo,

 

I have moved this from the originally replied post as it is a completely different issue and handset.

 

Does you sip.conf contain:

 

videosupport=yes
allow=h264

 Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

I will check in sip.conf regarding videosupport=yes. But allow=h264 already in sip.conf

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