• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

 

Does the VVX series of phones support instant messaging?  I have looked in the admin guide and enabled:

 

<feature.messaging.enabled feature.messaging.enabled="%MESSAGING_ENABLED%" /> (broadsoft tag = value of 1)

 

I can enter the messaging via the features however when I have sent a message to another messaging enabled phone the message never gets there!  The phones are on the same subnet so no firewall or anything blocking them...

 

Running UC Software Version 4.1.5.3284 (1xVVX400 and 1xVVX600)

 

Is there anything else I need to enable in order for this to work?

 

Many thanks

 

Dave

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Dave,

A good starting point is always to verify if the call platform even supports instant messaging. To my knowledge Broadworks does not.

 

Another test to verify this would be to send it directly to the IP Address of another phone.

 

A wireshark trace or logs at the relevant levels should show the phone sending the SIP message.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello Dave,

A good starting point is always to verify if the call platform even supports instant messaging. To my knowledge Broadworks does not.

 

Another test to verify this would be to send it directly to the IP Address of another phone.

 

A wireshark trace or logs at the relevant levels should show the phone sending the SIP message.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi steffen

 

Thanks for the clarification.  I have tried to send to the ip of the phone instead of the extn however still no joy - even tried enabling the instant group call within broadworks to see if this made a difference but nothing...

 

I will leave it out the config for now and maybe look into it further in the future.

 

Many thanks and best regards

 

Dave

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.