VVX Expansion modules rebooting

dmitriyv
Occasional Advisor

Re: VVX Expansion modules rebooting

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Message 11 of 16
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Expansion modules rebooting

Hello dmitriyv,

The reseller responsible for Tier 1 support and able to raise a Polycom support ticket for you is SCANSOURCE(NETPOINT INTL- LATIN AMERICA)

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Message 12 of 16
HTCChad
Occasional Contributor

Re: VVX Expansion modules rebooting

dmitriyv,

 

       What did you ever find out with the expansion modules locking up.  We are having the same issue and we are on the latest software.

 

 

Message 13 of 16
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Expansion modules rebooting

Hello HTCChad,

it is bad practise stating the latest software as nobody will know in the future what the exact version was that you referred to.

 

In addition I had already replied => here <= that you will need to raise a ticket with our support team so we can troubleshoot this.

 

The original poster tried to raise a support ticket (1-977502085) back in August 2015 but does not seem to have followed this up any further.

 

Alternatively please provide me with at least one MAC address of a phone so I can look up who the reseller for you would be.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 14 of 16
Vinay_Panwar2477
Occasional Visitor

Re: VVX Expansion modules rebooting

I m having Polycom VVX 310 phone with Version 5.4 and when i connect 1st Expansion Module, then it works fine , but when i try to connect second Expansion Module, then it starts Rebooting again and again. I Have tried swapping the Expansiom Modules , but same thing re-occured . I m using Color VVX Expansion Module. Please suggest in order to rectify the same issue.

Message 15 of 16
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Expansion modules rebooting

Hello Vinay,

welcome to the Polycom Community.

UC Software 5.4 is not a complete software version as you are missing the last digit.

 

I suggest you upgrade to a currently supported Version like UC Software 5.6.0 or 5.5.2 and test this again as this should work.

 

If this fails you need to open a support ticket.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 16 of 16