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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

When I end a 3-way conference call, connection to the call ends and the other participants in the conference remain in the call. The VVX phone sends REFER following pressing the 'End' softkey.

 

How can I set the phone so it will send BYE to both participants instead of REER ?

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @alexxst ,

 

Welcome to the Poly Community.

A good starting point would be to explain if you are using the Poly UC Software and/or the Poly ObiHai software as the answer may depend on this.

 

If Poly UC Software simply download >this< and unzip and import via the Web Interface Utilities > Import & Export Configuration > Import Configuration
.

As we do not know the currently used software version please check the Admin Guide >here<


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @alexxst ,

 

Welcome to the Poly Community.

A good starting point would be to explain if you are using the Poly UC Software and/or the Poly ObiHai software as the answer may depend on this.

 

If Poly UC Software simply download >this< and unzip and import via the Web Interface Utilities > Import & Export Configuration > Import Configuration
.

As we do not know the currently used software version please check the Admin Guide >here<


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen,

 

I'm using VVX350 (SIP mode) and call.transferOnConferenceEnd="0" solved the issue.

 

Much appreciated!

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