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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- VVX - Drop from 3-Way Conference
Create an account on the HP Community to personalize your profile and ask a question
05-18-2021 04:23 AM
When I end a 3-way conference call, connection to the call ends and the other participants in the conference remain in the call. The VVX phone sends REFER following pressing the 'End' softkey.
How can I set the phone so it will send BYE to both participants instead of REER ?
Solved! Go to Solution.
Accepted Solutions
05-18-2021 04:45 AM
Hello @alexxst ,
Welcome to the Poly Community.
A good starting point would be to explain if you are using the Poly UC Software and/or the Poly ObiHai software as the answer may depend on this.
If Poly UC Software simply download >this< and unzip and import via the Web Interface Utilities > Import & Export Configuration > Import Configuration
.
As we do not know the currently used software version please check the Admin Guide >here<
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
05-18-2021 04:45 AM
Hello @alexxst ,
Welcome to the Poly Community.
A good starting point would be to explain if you are using the Poly UC Software and/or the Poly ObiHai software as the answer may depend on this.
If Poly UC Software simply download >this< and unzip and import via the Web Interface Utilities > Import & Export Configuration > Import Configuration
.
As we do not know the currently used software version please check the Admin Guide >here<
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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