VVX D60 call forwarding

dh911
Occasional Visitor

VVX D60 call forwarding

Pairing VVX D60 with a VVX500 or VVX600 removes the FORWARD ability. Unpairing restores the FORWARD feature. What's up with that??? In a related matter, Jabra and Plantronics work properly and are preferred by the users. Does Polycom make a handset that fully supports with the VVX series? 

 

 

Message 1 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX D60 call forwarding

Hello dh911,

welcome to the Polycom Community.

It is always useful, and the minimum requirement to post, to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
dh911
Occasional Visitor

Re: VVX D60 call forwarding

I do not find your post helpful, and it does not answer my question, not going to mark it as an "Accepted Solution" and feel free to give me Kudos. So your only interests here are your Kudos? 

 

For anyone else interested in actually addressing this bug, this is the latest software 5.5.1 so I doubt it was addressed in an earlier version. If you have something productive to contribute to the question and are not interested in maintaining a high Posts count, please reply. Otherwise these things are DOA and returning to the vendor. 

 

Best Regards

Message 3 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX D60 call forwarding

Hello dh911,

the "Read Me First" post ask's for anyone to post their currently used software versions. This is the minimal information needed.

 

In your case you forgot to do so. In addition you did not post any configuration you used either.

 

How do you think we can answer your post and try and help you?

 

If you look me up you will find that I post most, if not all of the FAQ post's, and I do this in my spare time. If you are not interested to make this community bigger and better please be welcome.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
dh911
Occasional Visitor

Re: VVX D60 call forwarding

You are everything I have come to expect from Polycom, whole lot of nothing. This junk is going back. 

 

Kudos!

 

 

 

Message 5 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX D60 call forwarding

Hello dh911,

 

I am still amazed by the hostility and tone of your post.

 

Again I am trying to reach out to you and find a common and professional ground to have a useful conversation.

 

First:

 

  • This is the official Polycom community
    Polycom Employees volunteer and answer questions

 

Second:

 

  • The tone of posts should always be professional

  • There are minimum requirements a post should have. The most important one is the Software Version. This fact is mentioned in the Read Me First which everyone should read and follow

Therefore if you have taken offence to my signature, which is posted in every reply, please bear in mind that this is not my job and only a hobby. I do this in my breaks, outside of work and on holidays or public holidays including weekends.

 

Coming back to your original issue I can confirm that I can replicate this using a vanilla configuration. I have escalated this to engineering and am awaiting their feedback on this if this is working as designed or not.

 

Again not knowing anything about your configuration or what server you are using you may want to look at this post => here <=


Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX D60 call forwarding

Hello dh911 and all,


This has be classed as working as designed if no BroadSoft / Broadworks Server as described in this post => here <= is being used.

 

I a normal scenario like a Digium Asterisk server as an example once the D60 and the VVX use the same line DND and Call Forward are disabled.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 9
PhillyKZ
Occasional Visitor

Re: VVX D60 call forwarding

Hello,

 

Is the call fwd. being removed from the phone going to be a fix soon?

 

I have installed one recently and the customer needs to fwd. there phone sometimes and that option

goes away when the d60 is peered up. Sounds like this should be a simple fix. Please help

 

Thanks,

Message 8 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX D60 call forwarding

Hello @PhillyKZ,

welcome to the Polycom Community.

As already outline in the last update this is working as designed if not using a SIP PABX like Broadsoft or similar.

 

Unfortunately you neither provided details of the Software Version used or what SIP server being used so I am unable to comment.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 9