I am having a wierd problem with this VVX D60 Wireless phone that I bought. I am trying to pair it with the VVX400 series phone running 5.4.3.2036 firmware.
I think the issue is that the D60 is not pulling an IP address from our DHCP server. It doesn't matter if I plug the base station LAN port to the VVX400's PC Port, or if I plug it directly to a wall jack. It does not pull an IP address from our DHCP server.
I would like to try to reset the base station but I can find no documentation on how the reset button on the base station is supposed to work.
Any ideas?
Hello psquared,
welcome to the Polycom Community.
Maybe a manual IP address was set.
The community's VoIP FAQ contains this post here:
May 04, 2016 Question:Are there any known VVX D60 Wireless Handset Limitations?
Resolution: Please check => here <=
I just added the reset process to the above.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
If official support is required please check how to phone or open a case here
----------------Steffen,
I was thinking the same thing. I reset the base station per the instructions given and still nothing. I didn't even see the base station light up or anything after 7+ seconds. I think I might just call support on this one.
-Paul