Hello psquared,
welcome to the Polycom Community.
Maybe a manual IP address was set.
The community's VoIP FAQ contains this post here:
May 04, 2016 Question:Are there any known VVX D60 Wireless Handset Limitations?
Resolution: Please check => here <=
I just added the reset process to the above.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
