VVX D60 Not Pulling IP address from DHCP

psquared1976 · ‎10-10-2017

I am having a wierd problem with this VVX D60 Wireless phone that I bought. I am trying to pair it with the VVX400 series phone running 5.4.3.2036 firmware.

I think the issue is that the D60 is not pulling an IP address from our DHCP server. It doesn't matter if I plug the base station LAN port to the VVX400's PC Port, or if I plug it directly to a wall jack. It does not pull an IP address from our DHCP server.

I would like to try to reset the base station but I can find no documentation on how the reset button on the base station is supposed to work.

Any ideas?

SteffenBaierUK · ‎10-11-2017

Hello psquared,

welcome to the Polycom Community.

Maybe a manual IP address was set.

The community's VoIP FAQ contains this post here:

May 04, 2016 Question:Are there any known VVX D60 Wireless Handset Limitations?

Resolution: Please check => here <=

I just added the reset process to the above.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

psquared1976 · ‎10-11-2017

Steffen,

I was thinking the same thing. I reset the base station per the instructions given and still nothing. I didn't even see the base station light up or anything after 7+ seconds. I think I might just call support on this one.

-Paul

Vinix · ‎11-25-2017

In factory reset, the D60 defaults to a static IP of 192.168.1.2

Get into it and place it in DHCP mode and you’re good.

VVX D60 Not Pulling IP address from DHCP

VVX D60 Not Pulling IP address from DHCP

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