VVX Advanced Phone Services – Call Park Notification Broadsoft?

KL
Advisor

VVX Advanced Phone Services – Call Park Notification Broadsoft?

Looking at the Broadsoft VVX implementation guide (attached) it looks like the VVX line is compatiable with almost all features besides Advanced Phone Services Call Park Notification.

 

I was wondering if  Call Park notifications have been enabled in a release since this implementation guide was written? Is there any way to enable call park notifications on the VVX?

 

I assume when you park a call on an extension the BLF would then BLF for that extension represnting a call is parked there similar to what happens when a call is held on an extension. Is that what call park notification typically does? 

3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Advanced Phone Services – Call Park Notification Broadsoft?

Hello KL,

 

such document would need to be requested from our partner BroadSoft.

 

To my knowledge, and as stated in the document, this is not a currently supported feature.


Please raise this via your Polycom reseller as a feature request via a Polycom sales engineer and provide a business proposal why this would be required.

Above is required in order to track this internally within Polycom and evaluate the request and prioritize this based on the feasibility and the general impact on other features.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
KL
Advisor

Re: VVX Advanced Phone Services – Call Park Notification Broadsoft?

Why should I have to raise this as a question to a reseller? Isn't it appaerent that this is a needed feature? Can you explain to me what call park notifications do on other phones that are supported? 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX Advanced Phone Services – Call Park Notification Broadsoft?

Hello KL.

 

I am unaware what this feature, that is not supported at present on Polycom phones, does on other manufacturers phones.

 

Clearly, based on the above attached document, neither Broadsoft or other users thought of asking Polycom to add this to our Phones software.

 

Therefore, as already explained in my initial reply, you will need to raise this via the outlined method.

 

Best Regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4