• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

 

Recently upgraded the VVX phones to 5.5.1 and ever since we have a strange issue happening.

 

Whenever a phone in the office receives a call all the other phones start ringing as well.

 

On the main display, it shows the info and whoever originally is receiving the call with Pickup and Ignore buttons.

 

However, you can Pickup the call, when you do it hangs up and keeps ringing when the handset is back on the phone (if the original caller hasn't picked up the phone already).

 

I have rolled all the phones back to 5.2.5 and performed a Factory restore and enter only the main SIP line info.

 

This seems to have fixed the issue on some phone but not the others.

 

Has anyone come across this issue or have any ideas on what might be causing this?

 

 

Regards,

Nik

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.