We currently testing contact directory using VVX500 (version 18.104.22.16884) under broadworks, but the VVX500 not update the contact directory after get the [MAC]-directory.xml first time.
Example as below:
1. [MAC]-directory.xml (with 10 records) from broadworks ---> VVX 500 (now with 10 records)
2. Then broadworks update the contact list with 20 records and confirm the [MAC]-directory.xml with 20 records
3. Reboot VVX500, check and found out it upload the phone [MAC]-directory.xml to broadworks server, now the [MAC]-directory.xml at broadworks with 10 records
4. Once the VVX500 rebooted, the VVX500 get the [MAC]-directory.xml from broadworks which is 10 records
5. Now I recreate the contact list with 20 records again. And disable file permission, so the VVX500 cannot upload the xml file
6. Reboot the VVX500 again, confirm the phone retrieve the [MAC]-directory.xml from broadworks. But the VVX500 still shows only 10 records at contact directory
Also I add the [MAC]-directory.xml under [MAC].cfg for update every 2 hours, check the phone retrieve the xml but not update too. Please help.
welcome back to the Polycom Community.
I cannot confirm this using a normal FTP server.
I would suggest you run a wireshark trace and then check via following the TCP stream to verify what the phone is loading.
The next step is then to raise a Polycom support ticket via your Polycom reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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did you ever get a solution to this please, as I'm suffering from a similar problem. The directory only updates on reboot and not on a schedule..