VVX 500 buddy list greyed out

Occasional Visitor

VVX 500 buddy list greyed out



I'm having some trouble with my vvx500's and the buddy list feature.  It seems every night the buddy lists grey out and no longer show who's on the phone and who's not.  The only way I've found to fix this issue is to restart the phone.


There has to be some setting that I'm missing.


Thanks for your help.

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Polycom Employee & Community Manager

Re: VVX 500 buddy list greyed out

Hello jaredt,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=



Aug 06, 2013 QuestionHow can I use the Buddy Watch feature?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2