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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-29-2014 04:55 PM

HP Recommended

Hi,

 

I'm having some trouble with my vvx500's and the buddy list feature.  It seems every night the buddy lists grey out and no longer show who's on the phone and who's not.  The only way I've found to fix this issue is to restart the phone.

 

There has to be some setting that I'm missing.

 

Thanks for your help.

1 REPLY 1

‎06-30-2014 12:23 AM

HP Recommended

Hello jaredt,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


or

 

Aug 06, 2013 Question: How can I use the Buddy Watch feature?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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