Hello Shamrock,
welcome back to the Polycom Community.
Are these phones by any chance part of a Busy Lamp Field or similar ? Are you using special Ring Tones or SIP Headers ?
I suggest you replicate the issue and then check the log for the occurrence of :
0122121135|so |4|7475|soTonePlay: pcmChannelP is NULL
If the above appears it may be similar or the same as we currently have an internal case for. If this is the case please raise a Service Ticket via your Polycom reseller and quote VESC-4973 as you then may be able to get a Hotfix for this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
----------------
If official support is required please check how to phone or open a case here
----------------
The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
----------------
⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
