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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-20-2015 09:49 AM

HP Recommended

Our customer with several hundred VVX 500 phones on F/W Version 5.2.0 reported that after this past weekend the Mute and Home button as well as the Message envelope icon on the touch screen stopped responding.  If they reboot a phone it resolves the issue, but since there were no network issues or changes made do you know what the root cause could be?  I did not see any error logs in the phones.  Is there a known bug with 5.2?

1 REPLY 1

‎10-21-2015 01:20 PM

HP Recommended

Hello FusionConnect,

welcome back to the Polycom Community.

There have been several software releases since UC Software 5.2.0

 

UC Software 5.2.0 therefore is no longer a supported Version. Please test this with UC Software 5.4.0A (5.4.0.10182)

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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