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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-07-2014 04:30 AM

HP Recommended

I need to find documentation for compatibility between VVX 500 and Lync 2013.

Are there any feautres that are not supported?

 

Eg. The music on the "HOLD" status.

 

Thanks,

 

Jerry

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2014 05:26 AM

HP Recommended

Hello Jerry,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Dec 6, 2011 Question: What Phone Models support the LYNC 2010 or LYNC 2013 Features added in UCS 4.0.1?

Resolution: Please check => here <=


In addition the release notes and the Admin Guides contain further information.

 

In regards of Music on Hold, Microsoft decided to design a call platform that does not provide a MoH facility and requires the individual endpoint to provide this instead.

 

This is a completely different design than usual PABX's and Polycom Phones like the VVX do currently not cater for this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-07-2014 05:26 AM

HP Recommended

Hello Jerry,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Dec 6, 2011 Question: What Phone Models support the LYNC 2010 or LYNC 2013 Features added in UCS 4.0.1?

Resolution: Please check => here <=


In addition the release notes and the Admin Guides contain further information.

 

In regards of Music on Hold, Microsoft decided to design a call platform that does not provide a MoH facility and requires the individual endpoint to provide this instead.

 

This is a completely different design than usual PABX's and Polycom Phones like the VVX do currently not cater for this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-07-2014 05:53 AM

HP Recommended

Thank you very much for your immediate reply!

 

 

Was this reply helpful? Yes No
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